These three processes are interrelated and necessary for the billing and collection operations to run smoothly and efficiently.
CRM aims to strengthen customer relationships, improve operational efficiency, cut costs, and ultimately provide better services.
WFM involves strategic planning and optimisation of human resources in order to run utility services efficiently.
A spot Billing App is a mobile application used by utilities to generate instant or on-the-spot bills for their customers consumption.
The purpose of consumer apps and portal is to improve customer satisfaction by providing ease, transparency, and self-service capabilities.
Energy analytics makes use of data science, machine learning, and AI technologies to improve efficiency and modernise the energy sector.
NIM is the process of organising and categorising utility’s network in a structured and methodical manner.
OCR technology is a used for converting physical meter readings into digital formats, enabling utilities to manage data more efficiently and improve accuracy.